Privacy Policy

Our objective is to protect and preserve your data and privacy. It's very important for us that you count on our service with confidence. Every day we are devoted to making sure that everything is done in compliance with any applicable laws regarding privacy and the use of sensitive data.

The Privacy Policy applies to all our services, including website and mobile applications, adhering to the disclosure we are  authorized to disclose and process your personal data for the purpose we're going to list for you.

What does this Privacy Statement cover?

This Privacy Statement applies to any of our customer-facing branded websites and any of our other online services. The Privacy Policy will be available through a link on the sites and services which it covers. We encouraged you to spend a few moments to look at the applicable Privacy Statement available through a link at the bottom of the homepage.

What is in this Privacy Statement?

  • What personal data we collect?
  • What personal data we may collect automatically?
  • How do we use your personal data?
  • How do we store your personal data?
  • How do we share your personal data?
  • How do we protect your personal data?
  • What rights do you have in relation to your personal data?
  • How will we update this Statement?
  • How can you contact us about this Privacy Statement?
  • Do we use cookies?

What personal data we collect?

For the purposes of this Privacy Statement, ‘Personal Data’ refers to any information associated with an identified or identifiable individual. Examples of personal data may include but is not limited to:, your name, your contact details or your location.

These personal data are the information that you provide to us when you choose to reach out to us for information or when you register for one of our websites or online services. This information commonly includes your name, family name, address, email, phone number, status, stay preferences, special request formulated to the hotels, your credit card data, username and password of your own area, list of reservations, reviews and average duration of your stays.

Furthermore, we also collect information that doesn't identify you personally but is related to your personal data such as connection IP address, browser and operating system.

What personal data we may collect automatically?

When you visit our page, we may automatically receive and store certain types of data, such as the name of the domain and host from which you access the Internet; the IP address of the computer you are using; the Internet address of the website from which you linked to our page; any search terms you used to find our Site; the device identifiers and mobile and network information, and your actions on our Site. We may retain this information to assist us in analyzing the behavior of visitors to our page, to resolve problems with our network and, in general, to improve administration of our page.

How do we use your personal data?

The collected personal data may be used:

  • to providing you (or your company) information and any requested support
  • to keep our users, systems, employees, users and services secure. 
  • to keep you updated about our products and offer
  • to allow you to make any booking reservation and ask your review about your travel experience
  • to provide and manage our services
  • to provide particular promotions (an option that you may activate in your reserved area)
  • to ask you for an evaluation of our website and/or our assistance services that we will provide during your reservations.

How do we share your personal data?

We may share your data with third parties that collaborate with our company that uses the information you provided for scopes relative to marketing activity, elaboration statistics, and providing you telephonic assistance services. These data may be shared to other team members and we may hold onto data for a longer period of time if we are required to do so. 

We may from time to time make your personal data available to strategic partners that work with us. Such us the following:

  • Any of our affiliates, which means our current and future divisions and our ultimate holding company and its divisions. 
  • Hotels, travel agencies and online travel agencies through which you have coordinated your travel. But only the personal data that is required for access to or processing of your travel arrangements.
  • Any service providers we use to support our business who also provide services such as information processing, enhancing customer data and including providers who offer applications which may be of interest to hotel customers through our platform.

How do we store your personal data?

We store your Personal Data for as long as it is necessary, to manage the purposes described in this Privacy Statement, as we regulate is necessary for our business records, and if it's required under applicable law.

How do we protect your personal data?

To prevent unauthorized access to your data, to protect them from loss, alteration, illegal disclosure and destruction. We adopt appropriate physical procedure, electronic and organizational specifications that allow access only to specific people who carry out their activities in accordance with our services. The obvious mistakes are not binding, including printing mistakes. All special and promotion offers are indicated as such.

Please be advised that we cannot guarantee that third parties will safeguard your personal information in a similar manner. Unencrypted data – such as e-mails – may be read by third parties. As a user of our services, you are responsible for protecting the information you provide, including username and passwords, from any misuse, by encryption or any other means.

What control do you have regarding your personal data?

We would like you to be in control of your personal data that is used by us. You can check your personal data saved by us at any moment. You may request to modify them in case they are not correct. Should you wish, you may ask us to erase, block or limit the usage of your personal data.

We depend on you to make sure that your personal data is complete, accurate and updated. Please do not hesitate to let us know if you have anyrequest, modification or cancellation. 

You (or your company) has an option for the below:

Regarding receiving email marketing communication from us: You have an option to unsubscribe  from our email marketing lists by following the unsubscribe link at the bottom of our marketing emails. Please be advised that we have a number of brands and products that gives you an option to opt out selectively.

With regards to usage of cookies and other data collection technologies. Please see our Cookies Statement.

Recruiting Statement

By providing us your resume or any other personal data to us, you accept that we may use and transfer data as described in this Privacy Statement.

You may submit personal data to us related to employment, education, references, contacts, preferences, employment qualifications when you submit an application. You may choose to provide us with additional information, such as but not limited to; resumes, curriculum vitaes, transcripts, and payment slips. We suggest that you should not reveal any sensitive personal information such as and not limited to: height, weight, sexual orientation in your resume or curriculum vitae. In any event of disclosure of sensitive information you permit us to manage such data as stated in this Statement.

Your personal data will be used for recruitment purposes, and in cases that you have been offered a job or become our employees, your personal data will be used for other employment related purposes.

How will we update this Statement?

Our Privacy Statement may also be updated from time to time in response to changing laws or technical/business growth. We recommend that you visit this page regularly to stay up to date with any updates.

Cookies Application

What are cookies?

Cookies are small portions of information sent as files to your computer or mobile device when you visit almost all websites. These cookies do not identify your personal data, neither damage your computer or mobile device. They are entailed by websites to improve the details of a user's experience.

What are they used for?

When a user navigates to different websites, the information is not saved however, the cookie functionality is used for: saving your settings on our website such as your preferred value.

Thanks to the cookie we can also retain information, like search settings, allowing continuing visualization of the relevant results of your research during the navigation on the website.

What cookie typology do we use?

We use different cookie typology that makes the user’s navigation easy and allows memorizing the user’s preferences. By this, our website adapts to your settings such as language, most visited destinations etc.

We use, specifically, the following cookies typology :


This cookie allows us to operate our portal, to access and create your own private area.


This cookie allows us to make the most relevant statistical surveys that allow us to provide important reports to our customers, to improve and make our website consistently interesting.


This cookie allows us to view ads of your interest while browsing any website.

For example, some advertising cookies help to select ads relative to your interests.

Others avoid that the same ad re-opens numerous times, a third party usually inserts this cookie typology.


We use functional cookies to save your preferences about our website, such as language, searches, previously browsed lodging.

Through the use of these cookies, we may add more useful features to our website

How can I edit my cookies settings?

By accessing your browser, you may determine which cookies you choose to receive and which to eliminate. You may usually find the settings in the ‘options’ or ‘preferences’ menu of the browser you are using. Please be advised that not accepting certain cookies from our website, you may experience limited functionalities.

Questions and Disputes

Should you have any questions or disputes regarding this Privacy Policy or our usage of your Personal Data, please reach out to us. We will do our best to investigate and resolve disputes or answer any queries in a manner that follows the principles described in this Privacy & Cookies Statement.